When I became a student success coach at Northwood University, I did something unusual: I enrolled in a developmental mathematics class. Going to class, taking notes, studying, quizzes, exams—I did it all. I cultivated a strong relationship with the professor, engaged with the material daily and spoke with students about their experiences. I was so immersed in this course that I began dreaming about factoring trinomials and the order of operations. My main motivation for taking this class was to help students. Students enrolled in remedial courses may already lack confidence in their academic abilities, and failing a non-credit-bearing class during their first semester at college is a sure way to rock any confidence they may otherwise have gained, leading to an enhanced sense of impostor syndrome and possible attrition. Additionally, the failing of developmental classes is a universal issue in higher education, affecting completion rates and student swirl . I spent considerable ti
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